The Colic Calm Guarantee and Shipping Policies
Better Business Bureau
Commerce on the Internet is currently an unregulated marketplace, making it difficult for customers to recognize legitimate online offers. The Better Business Bureau has a 90-year history of public trust, self-regulation and credibility. One of the most widely known and respected trademarks in the fair marketplace has established BBBOnLine, to help the successful growth of ethical online commercial activity. BBBOnLine gives customers the opportunity to quickly distinguish reliable businesses from fly-by-night companies. Ketomi LLC is a member of the California Chapter of the Better Business Bureau and maintains an “A+” rating.
Guarantee & Policies
Our formula will work or your money back…it’s that simple. Our company promises that you will see a dramatic improvement, if not virtual elimination, of your infant’s colic symptoms. We fully guarantee your satisfaction…and that of your baby! Colic Calm homeopathic medicine is natural and safe, so you can use it with confidence.
Please note that our guarantee applies to purchases made on this site and most US retailers. If you purchased Colic Calm through a pharmacy, health food store or another on-line retailer, please check with them concerning their return policy. If your retailer does not have a return policy we will refund your money as if you had purchased directly from us.
Our 30-Day Return Policy
We are very confident that our breakthrough product will meet and surpass your expectations. Our 30-day return policy gives you plenty of time to consider your purchase and make sure you have the best remedy on hand. While returns are quite rare, we do recognize that our product may not be perfect for each and every child, as much as we would like to be able to help all those in need. Nonetheless, we are very thankful for the tremendous difference we are able to provide for most families. We continue to strive towards 100% satisfaction.
Our customer service department is available to help with customized suggestions, which can often make all the difference. Please don’t hesitate to reach out to us, if you do not experience immediate satisfaction. Our contact number is 877-321-2256 and we are available between the hours of 8:00am-5:00pm EST as well as available by email at firstname.lastname@example.org. If you want our help, we are here for you.
If for any reason you are simply not satisfied, you can return any purchase (opened or unopened) within 30 days of the date of shipment for a refund of the full product price (less shipping and handling). No questions asked…truly. It’s that simple.
Our Returns Process
Call or email to receive your Return Authorization Number. Once we receive your returned item within 30 days of shipment, your refund will be processed immediately. We recommend that you do insure any returns. Do not return to the address on the original packaging. Please send returns to the following address:
5331 Paylor Ln #100
Sarasota, FL 34240
Contact our customer service department for any questions regarding returns.
Shipment within the Continental United States:
- We use Amazon’s Fulfillment Services to ship throughout the US. We offer three levels of shipping:
- Standard (3-5 days)
- Expedited (2-3 days)
- Priority (1-2 days)
- All times are given in business days. Please be aware our freight carrier does not deliver on weekends.
- Our shipping cut-off is 11:30 a.m. EST. We do not ship on weekends or holidays. Once your order is shipped, it cannot be changed or cancelled.
- Orders cannot be changed or cancelled after shipping cutoff.
- Tracking information may not be available until your order is close to delivery.
- Orders may ship from different Amazon warehouses throughout the US, depending on your location. If your order contains multiple items, you may receive the order in multiple shipments, as different items may ship from different locations. Your order will arrive in an Amazon carton.
- APO, FPO, and PO boxes, as well as orders shipping to Alaska, Hawaii and Puerto Rico, must use the “Standard” shipping method.
Shipping Outside the United States
Please visit our international distribution partners to inquire about their shipping policies.
- One standard size bottle of Colic Calm contains 2 fl. oz. (59 ml).
- One standard size bottle contains 24 applications.
- Instructions for use are printed on bottle label and box.
What Parents Are Saying
“The people that work for this company are outstanding. I had a question regarding the product and someone called me back on a Saturday afternoon! The women I have spoken to are polite, understanding, and never make you feel as if you have a stupid questions.”
“Great product – unparalleled in what it does. Great customer service. Would recommend the product and company to any parents.”
“Colic Calm is a wonderful product, easing the gas pain and constipation problems in my one month old little boy. When nothing else works, it does the trick! Ordering was easy, and shipping was very fast and product arrived in perfect condition. I would definitely recommend this merchant and their product. Thanks!”
“Amazing service! I received individual attention. My son loves Colic Calm and the Numi-med pacifiers.”
“Love this product, shipping is fast and packaging is great! This stuff is WONDERFUL! Thanks again!”
“The communication and help we have received from Colic Calm have been incredible. In the beginning, the product did not work for us like it should have, so the people from Colic Calm gave us different suggestions about how to remedy the problem. We really appreciated that and would recommend the product to anyone.”
“This is a great product!! The customer service is great as well!! Wish more companies were like this one!!”
“This is our 2nd bottle of Colic Calm. The company is very efficient and courteous. I highly recommend them and the product is great.”
“Shipping was lightning fast and product is excellent!”
“I would recommend this product to everyone! It has changed our baby, he’s so much happier! Instead of crying hours a day, he cries minutes. I am thrilled to have found this product and happy that it was through Yahoo for extra safety.”
“Service and delivery are fantastic, as is the product. We can’t be without it. It’s truly fantastic. You guys are the best. Thank you.”
“I am so thankful for Colic Calm. My baby is almost 3 months old now, but the first time I ordered it, she was only a month old. She was so fussy and obviously was dealing with gas. Almost immediately, we started seeing what a truly happy baby she is. She slept better and is so peaceful. We used it consistently when she needed it, but now she hardly ever needs it. I think it took care of the problem permanently. Thank you for giving me my happy baby back! :) By the way, your customer service is great. I was very impressed. Thanks again.”
“This product has been a lifesaver! I was very skeptical, but after helplessly watching my newborn suffer with gas pains I was willing to give it a try. I received the product in a few days and from the first dose it has worked wonders! My daughter is much happier now and sleeps much better than before. Thank you so much for this product!! I will definitely recommend it to others and continue to use it.”
“Great product. Easy ordering, quick delivery.”
“Blake is doing great, he will be one year old Wed the 18th. He is just very gassy, that Colic Calm helps so much. Thank you so much for inventing such a wonderful thing! I had my doubts at first, I am a firm believer now. I appreciate you getting back to me, usually when you buy online you really don’t know what you’re getting, let alone ever hear from anyone, so thank you. And again thanks for the colic calm.”